CAMELLIA Return & Exchange Policy

At CAMELLIA, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!

Can I make an exchange?

Yes, exchange can be made within 7 days after purchased date from our boutique or within 7 days after you have received your item(s) for online purchase.

Term & conditions:

  1. Only normal-priced item(s) are eligible for exchange
  2. Sale item(s) are NOT eligible for exchange
  3. Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received
  4. Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
  5. Contact us via whatsapp at +60 19 647 6494 or email camelliaempire.system@gmail.com if you wish to exchange

Can I receive a refund?

  1. Strictly NO REFUND, but customers are able to exchange normal-priced item(s)
  2. Refund is only eligible if the purchased item is out of stock
  3. No refund on any defective items. We will do exchange only
  4. No refund on change of mind (not liking the item). But, we are willing to help on you on exchange

How to exchange an item?

Store

Make sure you bring along receipt of purchase and item with original packaging with tag still attached within 7 days

Online

Do contact us via whatsapp at +60 19 647 6494 or email camelliaempire.system@gmail.com if you wish to exchange

If you have any other enquiries or feedback, please do not hesitate to email us at camelliaempire.system@gmail.com or contact us at +60 19 647 6494