EXCHANGE/RETURN POLICY

At CAMELLIA, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!

Can I make an exchange?

Yes, exchange can be made within 7 days after purchased date from our boutique or within 7 days after you have received your item(s) for online purchase. (*subject to stock availability)

Term & conditions:

1. All items are eligible for exchange within 7 days.
2. Shipping cost are borne by customers and we are not responsible for the returned item until it reach us.
3. The new item has to be the same price with the previous item. If customers insist to exchange with higher price item, customers have to pay the price difference. If customers insist to exchange with lower price item, no refund for the price difference will be given.
4. Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received.
5. Customers are allowed to exchange one time only.
6. Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
7. Wrong washing, storing or ironing method which may cause product damage will not be entertained.

Can I receive a refund?

1. Strictly NO REFUND, but customers are able to exchange.
2. Refund is only eligible if the purchased item is out of stock.
3. No refund on any defective items. We will do exchange only.
4. No refund on change of mind (not liking the item). But, we are willing to help on you on exchange.

How to exchange an item?

Store

Store-purchased items must be exchanged at our store only. Make sure you bring along receipt of purchase and item with original packaging with tag still attached within 7 days. Any inquiries on product availability, kindly whatsapp us at +60 19 647 6494  or +60 11 6232 2167.

Online

Online purchase must be exchanged through online only, do email us your exchange details first at customercare@camelliaempire.com

i) Name

ii) Address

iii) Contact number

iv) Reason for exchange

v) Order number (if purchase through website)

vi) Item purchased

vii) New product

After we have confirmed the new product availability, you may proceed with shipping charge and product return.

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If you have any other enquiries, please do not hesitate to email us at customercare@camelliaempire.com or contact us at +60 19 647 6494 or +60 11 6232 2167.